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30 day warranty on everything, even a flat tire

  • The warranty is your insurance against problems and proof that our mission is to sell a quality product. This is what differentiates us from all other used bikes vendors on classifieds web sites and elsewhere. Many of our customers had previously purchased a used bike elsewhere from an individual or an amateur bike fixer. After spending a lot of time and money on a bike sold "as is" that turned out to have many issues, they are very happy they found us !
  • Bicycles are rather fragile devices requiring precise adjustments to work at their full potential. To make things worst their are many low quality mass market bikes sold in retail chains that are not assembled correctly and can never be adjusted properly. Offering a warranty is affecting our entire process starting with selecting the right bikes, precise workmanship, quality replacement parts among other things.
  • Even if I rebuild, inspect and test drive every bike thoroughly, some problems might occur only after a few days of usage. If the bike has a problem in the month (30 days) following purchase, I will come back and fix it for free. Don`t hesitate to contact us whatever the problem. Typical problems are tire loosing air (slow leak), brake adjustment required, saddle sliding down by itself, etc...

You have a problem with your bike ?

Phone 450-764-9226 or email velo@stephanelapointe.com to fix an appointment

  • Even after 30 days, if you feel there is a problem with the bike and the problem was already there when you purchased it, you should contact me to discuss. I like feedback and it is the best way to improve and learn. It is very likely that I will come to fix it for free even after the 30 day warranty period, or at a very low cost. Many customers are students on a tight budget and without the tools and knowledge to fix a bike. If you feel you were ripped off don`t hesitate to contact me and I`ll come to the rescue! I don`t want to let down honest people and I wish to keep my good reputation.
  • If the bike has a major problem and can`t be repaired, I'll take it back and refund it in full. In all other cases the sale is final
  • Notice that some bikes are sold without warranty and in that case it's clearly written NO WARRANTY on the bike`s web page. It is the case for antique collector`s bikes to preserve them original, special usage bikes like BMX`s, bikes sold with a deep discount, frames alone or bikes sold "as is" for parts or project, etc..
  • In comparison, the warranty on new bikes purchased at a retail chain is 1 year on manufacturing defects, 30 days on adjustments and no warranty on wheels and tires ! I think it is reasonable to warranty a used bike for 30 days given that most customers will use it everyday and almost no other vendors offer a warranty on a used products, in particular all bicycles sold by others on classifieds web sites.

RESTRICTIONS

  • You cannot try the bike for a few days and come back proclaiming "it`s not the right bike for me", because the bike is too heavy, too hard to pedal uphill, or other qualitative or usage specific problems. The warranty covers mechanical problems only. I am open to discuss an exchange in those cases, on a case by case basis. So you must give it a good try before purchase, at the time of delivery, and ask questions to make sure the bike will suit your needs.
  • If you plan on buying a bike needed only for a few days, and then pretend it has problems to get a refund when you are done, you should check the bike rental service instead.
  • The warranty doesn't cover cases of abuse and neglect.
  • The warranty doesn't cover damages due to an accident, for example the bike fell while parked and something broke or bent, you fell with the bike while riding, bike damaged during a move or transport, a wheel bent by a pothole. I can fix it for you in those cases, but there will be a fee.
  • The warranty doesn't cover cases where you tried to modify the bicycle or install an accessory, and you can`t make the bike work correctly afterwards. I can fix it for you in those cases, but there will be a fee.
  • We are not responsible for accidents, injuries or death due to a problem with the bike
  • We are not responsible for inconveniences, loss of time, loss of money, missed opportunities, loss of enjoyment of life, or any other consequences linked directly or indirectly to a problem with the bicycle.




100,000 bicycles thrown in the garbage every year, help us save some of them to protect the planet

FREE BIKE REMOVAL SERVICE

We pick up your old cumbersome bike(s) in the evening or on weekends when you are available. Call 450-764-9226 to schedule a pickup, it's quick and easy.


TRADE YOUR OLD BIKE FOR A REBATE

Reduce the price of your purchase, make room for your new bike, save yourself the hassle of selling your old bike